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We have the most wonderful customers - thanks to all of you. There is nothing that warms our hearts more than hearing these stories and we appreciate you taking the time to send them to us.
I looked into getting a sugar glider and finally settled on SunCoast because they showed the pros and cons of this adorable pet. Lisa spent time on the phone and emailing with me and, although I eventually decided a sugar glider was not right for me personally, I can attest to the fact that Lisa was considerate and supportive in helping me come to that hard decision... Also, I have made a real lifelong friend, and we still e-mail all the time.... She is a truly kind person and animal lover and their critters are so darn cute, chock full of southern charm! Viva La SunCoast!
This is Page 1 of Customer Comments.
Thank you guys SO MUCH for shipping to me here. I was having a really difficult time getting anything shipped. I may have paid for it, but you really came through and made my wee man very happy!! SO WORTH the shipping cost. I plugged you guys huge on GC.
Thank you again!!
Thanks for your response. I actually ordered a few things last week and received my order the very next day. I will continue to order from your wonderful website and looking into buying another sugar glider from you soon ;).
Thank you, Sandra
I just wanted to send in some feedback for the Wholesome Balance Chicken and Brown Rice Blend. My little picky eater just LOVES it! His previous owners were nice people, but purchased him for the cute factor, and quickly lost interest in the intensive care process. I had a crash course in glider care and have been absorbing as much from your websites and other sources as I can. He's still super picky about his food, so i can't tell you how relieved I was when he dug right into the staple food I ordered from you guys.
He'd never been bonded to anyone, so I carry him around with me all day in a bonding pouch and bribe him to come to me with treats. He just loves the papaya treats you sent with my order! I'm certainly purchasing some of those next time I place an order for more of the Chicken and Rice blend. Today, he actually came out of the pouch and hung out on my shoulder while he ate the papaya. It's really helping the bonding process, as he seems to be highly food motivated. Thanks so much for giving us these great resources! I will certainly be purchasing from you again!
-Laura and "Armani"
I'm originally from California but live in Thailand now- my aunt is coming to visit from Cali and I'm asking her to bring me over some supplies for my new baby suggies that I rescued from what I've coined as "Sugar Hell" out here. The full story is here if you're interested. Anyway, I just wanted to thank you guys for having such good products that I know I can rely on. Living out here keeps me pretty cut off from easy ordering and the option of returning if something is amiss, so it puts my mind at ease knowing I can order from good people who I trust to sell quality products!
The treatment and care for gliders that's considered acceptable out here makes Pocket Pets look like saints! I think I may have the most spoiled glider in all of Thailand :)
mindy & stan
This truly is the #1 choice of the animals.
I just wanted to thank everyone at SSG. Four years ago I got a male and female from you. Needless to say, many babies later (about 20), all have been healthy, no need for a vet or any deaths or illness. But more importantly, my students have learned SO much and have truly enjoyed the little colony we have.
I teach Vet Assisting for high school juniors and seniors. We have a lot of animals so they can learn animal handling skills. The animals are divided into 12 groups and the students spend a month caring for each group. They really love the gliders and they are such a good example of captive wildlife care and marsupial reproduction. Even my volunteer got excited and eventually built large cages by using four screen doors together to make a cage. I have also been able to give extra gliders to other school programs so more students could learn about these little guys.
After reading this article I realized she is just scared and probably Otis is the "scout" as you said. Baby just needs to trust me because she is scared. I tried giving her the snacks (Yogies) when she tastes my fingers and it seems to be working! She is not nearly as crabby as she was and she's even letting me touch her without biteing me now! Thanks again,
We received our order today. Chimpy, our glider, loves the food & the toy. I was surprised by how fast he devoured the food... he REALLY loves it. We look forward to ordering more merchandise from your office. Have a great week!
You don't know what a great service you provide for new sugar parents. I can remember 2 years ago how intimidated I was of those 2 little stinkers after I picked them up from the airport. I can remember not being able to put my hand in there pouch without getting bit with a ferocious crabbing on the side. It was you who told me to keep trying and not let the brats have there way. Now 2 years later I very seldom hear a crab or get bit. They even let me rub there tummies now and i can whip up a batch of leadbeaters mix with my eyes closed. I can not deny that the relationship me and the babies have is due to your advice in the early days.
I'm going to pick up the sugar gliders I've arranged to buy in a few days and thanks to you I'm fully prepared.
I encourage anyone
Again thanks for the personal touch. I would recommend Sun Coast to any Sugar Glider owner.
I found your website while trying to become more educated about sugar gliders. I have to say, your site is the best I have found. I am impressed and thankful for the information on many different levels.
I am one of those people who made an impulse un-educated purchase of sugar gliders. I purchased a male (Grumpy) and female (Bouncy) at a Sportsmen’s Expo. I think the goal of the vendor was more to sell than to educate, many impulse buyers.
The diet info on your site was much better than the info I was given. I decided to try some of the Zookeepers Secret. My sugars were eating a dry pellet called Glider Grub. I tried to transition the ZKS slowly but as soon as I started feeding them this new food, they went crazy for it and often want to eat this first! I am very glad that I gave this food a try. Thanks!!!
sugar glider slave to Andre' & Calypso and their Joeys, Turner and Captain Jack, Saphira & Eragon and their Joey, Durza, Pebbles & BamBam and their Joeys, Razzle & Dazzle, Rough & Tough, Draco & Suzie, Jasper & Sara and their Joey, Lady
My name is Trevor and my wife and I got some new additions for our family, Pansie and Mango.
We ordered the Wodent Wheel and the girls love it.
Thanks for the sample of the Zookeepers' Secret. It's everything the testimonies said it was and they loved it.
We're ordering more now. Thanks again
I just wanted you to know how much I love your site and your store! I got my big shipment today, and I don't think I've ever seen my baby Toolah more excited! She loves those grasshoppers, they're HUGE! And so crunchy, you know they must be full of calcium. Her sturdy cage is totally decked out now, and the first thing she did when I gave her the grasshopper was run and hide in her new log to eat it.
Toolah and I meet a lot of people, and everyone wants to know where they can get a sugar glider, or where they can get more information. I always give them your website. I was helping a friend at a pet expo a few weeks ago and Toolah made quite a few friends, I must have given your site out to at least 30 people because I went through a whole pad of paper! Honestly, I give it out so much I should almost get cards of yours to hand out. You have the best information on the whole web on gliders, and the best attitude about responsible ownership. I feel confident when I send people to your site that these precious creatures won't end up in the wrong hands, and that they know what they are getting into.
Your site is also a huge comfort to current owners like me. I like knowing that if I ever have a question I have someone so knowledgeable with such great resources to go to. I have read every glider vet newsletter you have ever written. They are cute and fun to read, but also very informative. Thank you for all your hard work! You guys rock!!! Much love,
Chelsea & Toolah
The cage came in wed as tracking said. I told Rosi (my fiance) to just put it aside and I would put it together when I got home. I got a message a few hours later that she had already assembled it ! I was impressed! (she put all the cups in and rope toys, sleeping pouches. all set up). A concern of mine (knowing that gliders are nocturnal -e ven though we don't go to sleep till about 4am) was the sound that a flimsy bird cage makes with the slightest touch, that clang of wire on wire..when you said sturdy cage, you meant STURDY cage.
This thing is very high quality. I admit I shook it a good bit and jostled it around and almost nothing! Thank you for recommending it to us and carrying such a high quality product. It seems that no one takes pride in their products anymore and to receive something that I find to be an impressive item is unusual! I know you didn't manufacture it yourself but I am thankful that you carry them and speak highly of them.
Just wanted to say thanks a bunch for this great order!! My gliders LOVE their new cage and spend HOURS on the wodent wheel. I couldn't have found this great stuff anywhere else for such a good deal, and just wanted to let you know how happy I am. I will definitely recommend you to my other gliders keeping friends!!!!!!!
I wanted to let you know that our little ones are enjoying the Wodent Wheel and the Nail-O-Matic! They both ran so much that they later curled up in the bottom of the wheel and took a nap. I tried the Clean+Green Odor Neutralizer and it works great. I need to clean the cage and am waiting for the Scooter's Choice to get here to clean the cage and tried the Clean+Green Odor Neutralizer to see if it would cover the odor and it actually made it go away. It did not seem to bother either Elvis or Priscilla as they later roamed the cage. I have not seen them climbing the rope toy yet but it has been moved so I know they have checked it out! They seem to be taking to the ZooKeepers Secret food and they love the papaya treats so I know the little bag I got will not last long.
I see more purchases in the future but am starting to look at the cages first and will probably upgrade to a larger cage once I figure out where I will be able to put it.
Thanks and have a great day!
Jeff, Gail, Elvis and Priscilla
I just wanted to thank you for the prompt delivery of the nectar I recently purchased. I have to tell you about my experience with another company. I purchased a bonding pouch and sleeping pouch as well as a hammock for my little girl I just adopted. I tried to order every thing that would make her comfortable. This company, XXXXXX.com, took my money and never shipped out my purchase nor have they responded to any of my email. Needless to say, my Zoë has gone without her very much needed cage material. I am going to purchase from your company the bonding pouch / sleeping pouch in Mod Flower pattern. I look forward to doing business with you again very soon and thank you for making my purchase perfect.
Nicole & Zoë
I just got my supplies yesterday. Everything arrived and was in great condition!
And thank you for packing the papaya treats and "the finger thing". I'm sure they will be very appreciated!
Anyways, just wanted to thank you for doing a great job and always being there for help.
Look forward to ordering from you again.
With Love all the way from Michigan,
First, I named her Moon, but she likes to be called Moon Goddess. She is doing SO well! It took some time to help ease her out of her defensive mode, but I was persistent and patient, and now she loves to be touched. Still a little wiggly and shy when it comes to exploring outside of her home, but she is such a sweet heart, and is even getting along with the older glider, Pogo, in whom I had wanted her to bond with. So far their interactions have just been through the cage, as in sniffing/licking each other's feet, but they are absolutely in love with each other. By the end of the the month, I think they will almost ready to be fully together. And I am SO excited about that, I can't even begin to describe the words! I have a lovely picture of her for you to see - Cuddling with an apple, one of her favorite things in the world. Thank you so much. :)
I just wanted to take the time to say "THANK YOU!!" I absolutely love the cage. It was interesting putting it together by myself (an extra pair of hands would have been nice). Thank you for the quick call-back so I knew that I was doing it right!
I dragged my husband all over town looking at one cage after another after another (and this was after spending hours of looking at pictures on the internet)...Nothing came close to how sturdy and pretty this cage is. My husband came home and was very pleasantly surprised to see how much better this cage is than any we saw in the stores or online. :) And it's huge!
Everything else was perfectly packaged, and the free gifts were very nice, thank you. I am so thrilled with everything! And I have to mention the very pleasant customer service (that's so rare!)...
When I need anything in the future, I will save myself the time and trouble of shopping around and come straight to you! I know better now. :) Have a wonderful weekend!!
Thanks, Kim from KY
I really love your web site. I have been the proud owner of my suggie for 1 month now, and since the day I found your site I have found everything I needed to know. I just wanted to tell you that what you do is wonderful! Keep up the good work!!!!
Your friend and glider,
Thank you for your support when I called about some bent edges on the cage I received. I really felt better knowing if I could not make it work, the parts would be replaced. I very carefully straightened the edges with channel locks on the various places that were bent and the cage went together very well! I have 10 very happy sugar gliders in one cage now! I have a very large wheel in there, ropes and toys and two sleeping houses. Anyway they seem very happy and the cage is so pretty that is is now the center piece of the room!
Thank you again,
Just wanted to say Thank-you so much for my new Wodent Wheel and the gift's that you sent. I'm sure my little Sammie will have lot's of fun with this. And to let you know I will be back to order other things, So until then THANK'S again and take care.
Dee & Sammie
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